Lean Blog by Jay Arthur

Improvement Insights Blog

Latest "Lean" Posts

Automating Decision Trees to Collapse The Control Chart Learning Curve

Words like “variable” and “attribute” confuse new students of quality improvement. But they need to know that to choose the right control chart using a decision tree don’t they? Not if you automate chart selection for them. Here’s how I did it:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I don’t know about the rest of you, but I got started back in 1990, and that’s when I learned about control charts. Then I started trying to teach people about control charts… guess what? You start talking about ‘variable’ and ‘attribute’ and ‘sample sizes’ and you can watch everybody’s eyes slowly glaze over; it’s just fascinating to watch.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Stomp Out Fires When You See Them

Ever seen a puff of smoke rising from some debris? What did you do about it? The same is true in businesses; a small error in production can be put out quickly at the beginning. Become a volunteer firefighter in your company. Here’s how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“A few years back I was at the American Society for Quality Audit Conference down in Memphis, Tennessee. We were staying at the Peabody Hotel where they have the famous duck walk at night, where the ducks come out and get into the pond.

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

Surprising My First Employee

Some people think working long hours and putting in a lot of overtime is the red badge of courage. They are wrong. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“When I first hired my first employee Adrienne she’d been working for Arthur Andersen, which was a big accounting firm, and she was used to working long hours like that was the “red badge of courage.” She said, “If you need me to work nights or weekends, I can do whatever that is. I can do whatever it takes.”

Posted by Jay Arthur in Improvement Insights, Lean.

Be A Process Doctor

Medical doctors (M.D.) help people heal. In Lean Six Sigma, we help companies heal. Be a Process Doctor(P.D.).



“Medical doctors diagnose and then treat patients. I think of myself as a Process Doctor: a P.D.; not an M.D., a P.D. I work with companies and I try and figure out why their systems are not working the way they ought to and remove blockages to speed things up. You know, get the electrical systems working better. It’s the same idea. So I think you and I are all Process Doctors.

“Now, I think the metaphor about this is great because we’re in the helping profession and we help things get better and stay better; stay healthy, just like a medical doctor.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma, Statistics.

12/14/21 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.

 



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Books to Simplify and Clarify Lean Six Sigma

After weeks of Six Sigma Green or Black Belt training, many people are still confused about what to do and where to start. These people tell me: “Jay, I read your Lean Six Sigma Demystified or Lean Six Sigma for Hospitals book and it clarified Six Sigma. I felt like I finally knew what to do.”



“Hi, I’m Jay Arthur, author of Lean Six Sigma Demystified and Lean Six Sigma for Hospitals

“Over the last decade, I’ve been at conferences and talking to people on the phone, and they say, “Jay, I got my Green Belt training and my Black Belt training (or whatever it was), and I was still confused until I read your Demystified book.”

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

Use Technology to Lock In Quality Improvements

People are error prone. If you want to lock in improvements, use your existing technology to mistake-proof the change. Here’s how:



“I was working with one group of folks in a hospital, and they were complaining about the fact that the doctors were doing these electronic medical records, but they couldn’t get them to complete all the forms and all the fields that were needed to be able to bill the insurance company for the services provided. I was listening to them talk, and they were talking about how they were going to try and train the doctors to do all these things and do all this stuff, and I said, “Wait.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros.

Trying to Save Money on Software Can Kill Your Six Sigma Results

Consultants and trainers keep trying to save money on Six Sigma software while charging a small fortune for training. Without tools to to the job, all of this training is wasted and improvement projects will fail to sustain results. Are you trying to save a few dollars on software or maximize the results from Six Sigma?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I’ve been eternally frustrated over the last 20-something years because Six Sigma trainers and [others] will go out and train companies, spend weeks training people in a company, but then not give them the software to do the job.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.

Tools Looking for Problems to Solve

People trained in Six Sigma want to take an advanced tool and apply it to a problem. They spend a lot of time looking for a problem where they can use the tool. That’s the wrong approach. What should you do instead?



“I’ve been detecting sort of an interesting pattern, at least recently. There’s all these people being trained as Green Belts and Black Belts, and when they’re done with all that training they have all these tools and then they decide they’re going to take one of those tools – maybe it’s Attribute Agreement Analysis or Design Of Experiments or something more complicated – and then they go out and they look for a problem to solve using that tool.

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

Time, Money, People and Training Are Bad Countermeasures

More time, money, people and training are poor, unsustainable countermeasures. Improvements should save money, time and people. Good countermeasures require more creativity.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“I recently mentioned a tool called TRIZ for doing analysis and coming up with countermeasures. One of the things I keep seeing is people think, “Well, if I only had more time or more money or more people or if we did a better job of training we’d fix all this stuff.” That’s dumb, okay? TRIZ suggests that you’re not being very creative.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean.